Terms & Condition
Terms and Conditions of AMAR CHOSMA
IMPORTANT: BY USING AMAR CHOSMA PRODUCTS, YOU ARE AGREEING TO BE BOUND BY THE FOLLOWING TERMS:
Full Order Cancellation
Eyewear
- Customers reserve the right to cancel their order by logging into their account or calling Amar Chosma customer care or by sending an email to support@amarchosma.com to request for cancellation.
- Cancellation is only allowed within the time frame, if and only if, the products have not been dispatched from Amar Chosma warehouse after initial request. After products have been successfully dispatched, cancellations will not be accepted.
Power Eyewear
Cancellation would only be allowed, if and only if, the power of the products have not been adjusted from Amar Chosma warehouse. After adjustment of power of eyewear, cancellation orders will be declined and customers will be required to pay the full amount. For power adjusted product its required full advance payment.
Partial Order Cancellation
Partial cancellations are not allowed. No refunds will be made in case of partial order cancellation/return.
Unethical Purchase & Cancellation Policy
In case of any sort of purchase made through unethical means; by taking advantage of a technical glitch; or by misusing/ the offer terms/guidelines/codes - the particular order/s will be cancelled whatsoever and Amar Chosma will not be liable to pay any refund to the customers in all such cases.
If a customer falsifies their Email Identification or Mobile Number or attempts at hacking AMAR CHOSMA app in any manner; upon detection Amar Chosma will cancel the order immediately and no refund will be paid. Amar Chosma will not be held accountable for such action.
Amar Chosma Return Policy
Eyewear
Amar Chosma offers a 7-day return policy to all its customers.
This duration can be increased by customers by logging into their account; calling Amar Chosma customer care or sending an email to support@amarchosma.com with order details.
Return requests after getting the product: Customers are required to pack the entire product including packing material, invoice, all accessories and keep it ready for retrieval.
Retrieval request: Our QC team will verify if the product was used, tampered in any possible way and is in good condition for further sale. After initial assessment, if the product is deemed usable, all the items included have been sent back. In case the product is found damaged or in used condition or any accessory is missing, Amar Chosma reserves the right to deny refund to the customer.
In case of Eyeglasses/ Power Sunglasses, no return/refund will be accepted if wrong prescription values are entered at the time of order placement.
Under further observation and analysis if it is found that a user is placing multiple/bulk orders and is also returning the same; Amar Chosma reserves the right to charge a substantial return fee from the user.
Power Eyewear
There is no refund available for products related to power adjusted eyewear.
Contact Lenses:
- a) Contact lenses cannot be refunded if their packaging has been opened/tampered.
- b) In case the customer wish to return Contact Lenses, the lens box and the lenses themselves must be untouched and unopened.
- c) Return is only possible if the box and the lenses inside the box are still sealed and accessories, warranty/instruction papers are still intact.
Amar Chosma Refund Policy
Refund Cycle:
Complete refund process normally takes about 7-10 working days.
Category-Specific Additional Refund Guidelines
Power eyewear has a no refund policy.
In case of Eyeglasses/ Prescription Sunglasses, refund policy will be void if customer used the wrong values for power in the prescription tab.
Contact Lenses / Lens Cleaning Wipes
Return/Refund is only possible if the box packaging and the lenses/wipes inside the box are still sealed and any additional accessories, warranty/instruction papers are still intact.
Return/Refund policy will be void if:
1) The box packaging has been opened/ tampered.
2) The box and the elements inside the box (lenses/wipes) are opened.
3) The lenses/wipes inside are unused but the box is opened.
Warranty Policy | Terms & Conditions:
Warranty on Amar Chosma Products:
- A six-month Conditional Warranty is applicable on Eyeglasses and sunglass products only when our products lose color and other quality issues.
- Warranty period starts from the date of invoice.
- This warranty is not applicable on damages resulting from any sort of negligence, mishandling, accidents, corrosion or rust, and loss of components or accessories on the customer's part.
- This warranty is valid only when you buy through the official Amar Chosma certified application.
- A product will only be replaced by Amar Chosma on its sole discretion depending on the nature of defects.
- Amar Chosma will not be responsible for the warranty of products by other sellers/brands.
- Amar Chosma will not be accountable for payments or refund against any incidental or consequential damages.
Warranty on Contact Lenses:
Warranty is provided by the brand/seller.
For any issues with product we urge you to reach out to seller/brand.
Delivery policy
Delivery takes around 1-3 days on normal working days.
Amar Chosma will not be liable for any delays in delivery.
Delivery charge can differ based on circumstances.
Privacy Policy
Personal Identifiable Information and Other Information
Personal information is data that can be used to identify or contact a single person.
When you use Amar Chosma website, you may be asked to provide your personal information. Personal information is collected and stored which is provided by you from time to time. Amar Chosma and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. We do this to ensure you have a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our website to make your experience safer and easier. In this process, we collect personal information from you that we consider necessary for achieving this purpose. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.
In general, you can browse the website without telling us who you are or revealing any personal information about yourself. Once you provide your personal information, you are not anonymous to us. Where possible, we indicate which fields are required to fill and which ones are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the website. We may automatically track certain information about you based upon your behavior on our website. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregate basis.
We use data collection devices such as "cookies" on certain pages of the website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your browser that assist us in providing our services.
Additionally, you may encounter "cookies" or other similar devices on certain pages of the website that are placed by third parties. We do not control the use of cookies by third parties.
If you choose to purchase any product on the website, we collect information about your buying behavior.
If you complete any transaction, we collect some additional information, such as a billing address, a credit/debit card number and a credit/debit card expiration date and/or other payment instrument details and tracking information from money orders.
If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the website, we may collect such information into a file specific to you.
We collect personally identifiable information (email address, name, phone number, credit card / debit card / other payment instrument details, etc.) from you when you set up a free account with our website/ app. You are allowed to browse some sections of our website without being a registered member however certain activities (such as placing an order) do require registration. We may use your contact information to send you offers based on your previous orders and your interests.
If you allow access to your contacts, it enables us to provide a list of social features to you such as sharing your selected product with your friends, inviting your friends to try our app, send across referral links to your friends, etc. This information will be stored on our servers and synced from your phone.
Cookies
A "cookie" is a small piece of information stored by a web server on a web browser, so it can be accessed back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive. The cookies do not contain any information that may identify you.
Links to Other Sites
Our website links to other websites that may collect personally identifiable information about you. Amar Chosma is not responsible for the privacy practices or the content of outside linked websites.
Security Precautions
Amar Chosma website has stringent security measures in place to avoid any loss, misuse, and alteration of the information under our control. For any change or access to customer account information, we offer the use of a secure server. Once your information is in our possession, we adhere to strict security guidelines, protecting it against unauthorized access.
Choice/Opt-Out
We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. Please be advised you will be excluded from future promotions as well.
If you choose to opt-out from all Amar Chosma lists and newsletters, please visit unsubscribe section in your subsequent email.
Your Consent
By using the website and/ or by providing your information, you are giving consent to the collection and use of the information you disclose on the website in accordance with our Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.
If we decide to change our privacy policy, we will notify those changes on this page and through email to every subscribed customer so that you are always aware of what information we may have changed and how we will use it, and under what circumstances we disclose it. There will be a period of delay before these new changes take place.
App Permissions
We require certain permissions to give you an effortless experience while shopping with us. Please be advised, these permissions are strictly necessary to provide you our services and declining any permission will, in practice, decline any transaction you do in our website/ app.
- SMS- To help us read text messages (SMS or MMS) or necessary push notifications, one-time passwords (OTPs) & confirmation that you’ve submitted.
- Phone- To read phone status & identity.
- Read Contacts- To get your phone number for billing purposes.
- Camera- To help you upload eye prescriptions directly via camera.
- Gallery - To help you upload eye prescriptions directly from gallery.
